Our Policies
Clear information about privacy, delivery, returns and warranty coverage.
Privacy Policy
How we collect and use information to serve you.
Information we collect
When you place an order, contact us on WhatsApp, or use our contact form, we may collect your name, phone number, email address, delivery address and order details.
Meta Pixel & advertising analytics
We use the Meta Pixel and Conversions API to measure site activity and improve advertising. This may include PageView, ViewContent, AddToCart, Purchase and Contact events.
How we use your information
We use information to process orders, arrange delivery, provide customer support and improve our marketing. We do not sell your personal information to third parties.
When information is shared
Information is shared only as needed with Paymob to process payments and with delivery or logistics providers to fulfill your order.
Privacy questions
Shipping Policy
Delivery information for orders across Egypt.
Delivery coverage
Mega Furniture delivers across Egypt, in every governorate. Standard delivery and professional assembly are included with eligible furniture orders.
Production & delivery timing
Delivery timing depends on the item and location. Custom and made-to-order furniture requires factory production and may take longer than in-stock items. Production begins after the agreed deposit is received.
Delivery status
For delivery updates, contact us on WhatsApp at 01559518088 or email megastorefurniture@gmail.com.
Refunds, Returns & Warranty
Our commitment to fair resolutions and product quality.
Custom-order deposits
A custom-order deposit is refundable if cancellation is requested before production begins. Once production has started, the deposit is non-refundable.
Returns
Unused items in their original condition and packaging may be requested for return within 14 days of delivery. Contact us with your order details and photos so we can review the request and arrange collection where applicable.
Manufacturing defects or damage on arrival
Please report a manufacturing defect or delivery damage within 5 days of delivery, with photos and order details. After inspection, Mega Furniture will provide repair or replacement. If neither is reasonably possible, a full refund will be issued.
What is not covered
This policy and warranty do not cover damage caused by customer use, misuse, wear and tear, improper handling, relocation or reassembly without Mega Furniture supervision. Wear items, including fabric and leather, are not covered as manufacturing defects.
Warranty periods
- Bedrooms and dining-room collections: 5 years
- Mattresses: 10 years
- Living rooms, sectionals, salons, tables and TV units: 3 years